University Toolkit Access Page
This page provides access to university-specific resources and guidelines for COMPAS outreach and support staff. It includes important procedures for handling at-risk student situations, such as the Risk Situation Guidelines for when outreach attempts have been unsuccessful. Each university has its own password-protected section, ensuring that only authorised users can access the appropriate resources for their respective institutions. This secure access allows users to view the guidelines and download relevant resources in PDF format.
University Toolkit
Enter password to access:
Risk Situation Guidelines
- Note in the CRM that you have attempted to contact the student 3 times without success.
- Send the 'CDU SafeZone' template SMS, or leave a fourth voicemail advising that you will refer the student to SafeZone.
- Complete the Call Record Log with as much detail as possible.
- Close the task in the CRM.
- Pass the task to the Project Manager and inform them of the situation.
Curtin University Toolkit
Enter password to access:
Risk Situation Guidelines
- Note in the CRM that you have attempted to contact the student 3 times without success.
- Send the 'Curtin SafeZone' template SMS, or leave a fourth voicemail advising that you will refer the student to SafeZone.
- Complete the Call Record Log with as much detail as possible.
- Close the task in the CRM.
- Pass the task to the Project Manager and inform them of the situation.